Domestic: You will receive tracking details from us as soon as your order has been packed and shipped. You'll be able to use that shipping reference to track your parcel through the courier portal. In the very unlikely event that you suspect your parcel to be lost, please get in contact with us. We can assist you and follow up with the courier directly on your behalf. Please ensure you read the shipping ETA for your selected service and contact us if you suspect your shipment is lost.

International Shipments:
With Tracking: If you have selected an option that comes with tracking, we will be able to follow up on your order for you. Please contact us as soon as you can if you suspect that your item is lost.

Without Tracking: If your shipment does not come with tracking (Economy Air and
below), we will unfortunately not be able to provide any assistance.

Unfortunately, we are unable to change or cancel orders once they have been placed. If you would like to return an item that you have ordered, please refer to our return policy.

Unfortunately, we are unable to change or cancel orders once they have been placed. If you would like to return an item that you have ordered, please refer to our return policy.

Yes. All of our products are sourced from the manufacturer or their authorised distribution network. When buying from our store, you can be certain that all products are 100% authentic. We are authorised stockists of all the brands we carry in our store. Being an authorised stockist means you will never be charged more than the RRP on any of our products.